Component Selection
OpenClawMulti-channel AI gateway
RAGFlowSupport knowledge retrieval and citations
LangfuseConversation QA and failure samples
n8nTickets, notifications, and handoff automation
AI Customer Support Hub
The work is not a chatbot demo. It is a support control layer for channels, citations, risk boundaries, and human handoff.
[ CX-HUB ]
Scenario CaseAI Customer Support Hub
Multi-channel intake with controlled knowledge boundaries
The work is not a chatbot demo. It is a support control layer for channels, citations, risk boundaries, and human handoff.
Decision Boundaries
- Define answerable scope, forbidden answers, pricing boundaries, and escalation rules.
- Start single-channel for low volume.
- Continuously feed real conversations back into the knowledge base.
Channel intake
Unify website, WhatsApp, Telegram, and enterprise messaging.
Knowledge loading
Load FAQs, pricing rules, policies, and after-sales playbooks.
Boundary control
Encode escalation and sensitive-case rules into the workflow.
Optimization
Track hit rate, handoff rate, satisfaction, and failed cases.