Component Selection
AnythingLLMDepartment workspaces and Q&A
n8nApprovals, tickets, calendars, and messaging
Authentik / SSOIdentity, roles, and access isolation
LangfuseUsage and failed question analysis
Internal Support Assistant
The core is permission and process, not generic Q&A. The assistant should answer policies and know which next step to trigger.
[ WORK-ASSIST ]
Scenario CaseInternal Support Assistant
Policy Q&A and workflow triggering for internal teams
The core is permission and process, not generic Q&A. The assistant should answer policies and know which next step to trigger.
Decision Boundaries
- Split permissions by department and role.
- Keep human confirmation for money, permissions, contracts, and HR actions.
- Log triggered workflows.
Document intake
Load policies, SOPs, templates, onboarding material, and FAQ.
Access isolation
Control visible knowledge and actions by role.
Q&A support
Answer with sources and next-step guidance.
Workflow triggering
Connect approvals, tickets, calendars, email, and messaging.